Returns & Exchanges

Return & Exchange Policy

You have 7 days from the date of delivery to request an exchange if:

✔ The product is damaged, stained, defective, or incomplete.

✔ The product received does not match the item you ordered.

✔ The product is unused and returned in its original packaging with all labels and protective stickers attached.

Products purchased directly from our website must be returned to our provided address before an exchange or refund request can be processed.

For sale or discounted items, exchanges are only available if the product received does not match the item ordered.

Please Note: Returns or refunds are not accepted for a change of mind or for reasons other than those listed above.

How to Request a Return

To request a return or exchange, email us at officialtresco@gmail.com with your order details and the reason for the request.

Once your request is approved, our customer support team will provide the return address. Customers are responsible for the cost of returning the parcel.

Return Processing

Approved returns are usually processed within 5–7 working days after the parcel is received.

During busy periods, processing may take up to 14 working days.

Refund Policy

Refunds are generally not offered. However, if an exchange or another suitable solution cannot be provided, a refund may be issued.

Any approved refund will be processed in PKR. Shipping and handling charges are non-refundable.

Refund processing typically takes 7–10 working days, depending on the payment method.